Global Collections not populating after creating them in Spectrum OneClick
Article ID: 110541
Updated On:
Products
Issue/Introduction
Global Collections not populating after creating them in Spectrum OneClick
When creating a Global Collection from OneClick with a user different from the owner of the application, we can see that the Global Collection freshly created it is not populating. We did the test several times in both OC (primary and secondary) with different users and the GC are not updated. However, if we create the GC with the spectrum user (install owner of the application), the Global Collection is populating it correctly.
Environment
Any Spectrum version
Resolution
The problem was caused by a mis-configuring in the User Group for the Admins where the Legacy SNMP Community String was not set to "ADMIN,0", but "DEFAULT,5".
When this was changed back to "ADMIN,0" then the Global Collections were populating correctly again for all users.
Additional Information
Documentation for Global Collections
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