ARD crashes on start up

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Article ID: 110257

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

I just installed ARD on Windows 10 laptop and it crashes immediately every time it is launched.  How can we fix this?

Environment

ARD 2.8

Resolution

There are known issues that causes ARD to crash during startup. AgileDesignerTest-2.8.900.49.zip fixes this issue.  Please contact CA Support to get this version or later.  If you are downloading the latest GA after 09AUG18, please contact CA Support to verify that the fix made it into your version.

Additional Information

Video URL on how to open a Support Case - https://communities.ca.com/videos/5898-demo-how-to-open-a-support-case

You can download the latest version of ARD by following the directions in this document: https://support.ca.com/us/knowledge-base-articles.TEC1354547.html.   

To contact support, go to https://www.ca.com/us/services-support/ca-support/contact-support.html