To download Fiddler go to the follwoing website: https://www.telerik.com/fiddler
(Fiddler should be installed on the user's workstation; not on the CA PPM or Jaspersoft Web Server)
Download and Install:
1) Click on Free Download
2) Select Fiddler for .NET2 or .NET4 , depending on the operating system on your PC
3) Fill out the rest of the form
4) Click on Download Fiddler to download and install it.
5) Click on save
6) Click on the downloaded file to start the installation.