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ERROR ResetITPAMEvent in JSTD log file


Article ID: 110223


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


JSTD.log file is full of the message:

<timestamp>[ITPAM_Retry_Task] ERROR ResetITPAMEvent 295 Please make sure that 'Allow time resetting' value is checked for the attached event 
<timestamp>[ITPAM_Retry_Task] ERROR ResetITPAMEvent 294 Can't set_attr_vals for dob 9224: 1


It occurs due to existing events attached to incident/requests with the macro 'Execute CA IT PAM Action' attached to it, with 'Allow time resetting' box unchecked.


Service Desk Manager 17.x


Check the box  'Allow Time Resetting' in all the Events that contain the action 'Execute CA IT PAM Action' attached.