Cannot login to CA UIM hub using infrastructure manager

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Article ID: 110146

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Facing login issue on UIM hub with Infrastructure manager .Getting login failed with any user (LDAP/non -LDAP)
Error message as below

<Please see attached file for image>

login_IM

Environment

UIM 8.5x

Resolution

Can see access denied errors in hub logs

<Please see attached file for image>

hub log errors

If we check the hub.cfg can see setting login = nobody 

<Please see attached file for image>

hub_config

This corresponds to below setting in hub probe GUI

<Please see attached file for image>

hub_gui

Resolution

Stop Nimsoft Robot watcher service 

change below setting in hub.cfg and start the Nimsoft robot watcher service

login = nobody
to 
login = normal 


After this can login to the hub using Infrastructure manager as expected


 

Attachments

1558697768631000110146_sktwi1f5rjvs16j32.png get_app
1558697766877000110146_sktwi1f5rjvs16j31.png get_app
1558697765078000110146_sktwi1f5rjvs16j30.png get_app
1558697763027000110146_sktwi1f5rjvs16j2z.png get_app