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CA UIM report scheduler UNABLE TO EMAIL REPORT! The following error occurred : 530 5.7.1 Client was not authenticated

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Article ID: 110141

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

On scheduling reports from UMP report scheduler observe the error

Started job at scheduled time on Friday, July 20, 2018 at 2:38:19 PM. 
Generating Analysis Report "report email" containing data from Thursday, July 19, 2018 at 2:38:19 PM to Friday, July 20, 2018 at 2:38:19 PM. 
Successfully generated report in 5.447 seconds. 
Emailing generated report to the following recipient(s) "[email protected]" with subject "Report" 
UNABLE TO EMAIL REPORT! The following error occurred : 530 5.7.1 Client was not authenticated 

com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not authenticated 
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)    at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)    
at com.firehunter.reportscheduler.model.EmailAction._send(EmailAction.java:198)    at com.firehunter.reportscheduler.model.EmailAction.send(EmailAction.java:175)
    at com.firehunter.reportscheduler.model.EmailAction.execute(EmailAction.java:71)    at com.firehunter.reportscheduler.impl.JobManagerImpl.runAction(JobManagerImpl.java:245)
    at com.firehunter.reportscheduler.impl.JobManagerImpl.run(JobManagerImpl.java:183)    at com.firehunter.reportscheduler.impl.JobManagerImpl.run(JobManagerImpl.java:162)    
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)    
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 

<Please see attached file for image>

report_scheduler
 

Environment

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

Using smtp server on exchange 2012 

Mail administrator had to enable setting Allow "Anonymous Users" on permission group. 

Additional Information

Configure Email Server settings

https://docops.ca.com/ca-unified-infrastructure-management/8-1/en/using/working-with-report-scheduler/administering-report-scheduler/configure-email-server-settings

 

530 5.7.1 Client was not authenticated Exchange 2010

Attachments

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