Getting duplicate ticket for same alarm in Ca Service desk
For same alarm id - Alarm id -YF83750680-59369 creating the two ticket in CA SDM
1st ticket Apr 09 16:04:02:346---SD Ticket-7811790 CR NO -- YYYYY
2nd ticket 16:04:17:249 --- SD ticket-7811793.. CR NO--xxxxx
Please follow the below step to delete the duplicate models in UIM & Spectrum . After delete the Model in Spectrum and UIM side it will Sync on the next UIM Sync.
Please verify the cs_id with select * from cm_computer_system where dedicated = 'xxxx'