ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

How to collect iOS logs for CA Mobile Authenticator App


Article ID: 110129


Updated On:


CA Rapid App Security CA Advanced Authentication CA Risk Authentication CA Strong Authentication


When a CA Mobile Authenticator related support ticket is opened, the CA Support Engineer may request for logs of off the iOS based device. This document provides instructions on how to capture the App logs from an IOS device. 

How to collect IOS logs for CA Mobile Authenticator App ?


iOS Device (iPhone) 


  1. Enter the following URL  in a Safari Browser -  caauth://viewlog.
  2. Reproduce the issue with the CA Mobile Authenticator.
  3. Capture the logs from the device and share with CA.

Additional Information