How to collect iOS logs for CA Mobile Authenticator App

Products

• CA Rapid App Security
• CA Advanced Authentication
• CA Risk Authentication
• CA Strong Authentication

Issue/Introduction

When a CA Mobile Authenticator related support ticket is opened, the CA Support Engineer may request for logs of off the iOS based device. This document provides instructions on how to capture the App logs from an IOS device. 

How to collect IOS logs for CA Mobile Authenticator App ?

Environment

iOS Device (iPhone) 

Resolution

1. Enter the following URL  in a Safari Browser -  caauth://viewlog.
2. Reproduce the issue with the CA Mobile Authenticator.
3. Capture the logs from the device and share with CA.

Additional Information

None.