snmpgtw probe not sending traps to all devices in configured active profiles

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM alarm traps are missing from 2 of 6 devices in snmpgtw profiles.  All 6 profiles are active.

Environment

UIM 8.51
snmpgtw all releases through 1.40

Cause

The device profiles which were not receiving traps were missing the trapmap key value.  This causes the probe to skip these active profiles.

Resolution

1. From the snmpgtw probe's Configure GUI, select the Profiles tab
2. Select each problematic profile from the Configured Profiles section in the left-hand pane.
3. In the Trap mapping tab in the right-hand pane of the selected profile, enter a value of 0 (zero) for the Default.
4. After adding the Default Trap mapping value for all problematic profiles, Apply the changes and restart the probe.