snmpgtw probe not sending traps to all devices in configured active profiles

Article Id: 110111

Status: Published

Updated On: 08-08-2018 12:12

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

UIM alarm traps are missing from 2 of 6 devices in snmpgtw profiles. All 6 profiles are active.

Cause:

The device profiles which were not receiving traps were missing the trapmap key value. This causes the probe to skip these active profiles.

Environment:

UIM 8.51
snmpgtw all releases through 1.40

Resolution:

1. From the snmpgtw probe's Configure GUI, select the Profiles tab
2. Select each problematic profile from the Configured Profiles section in the left-hand pane.
3. In the Trap mapping tab in the right-hand pane of the selected profile, enter a value of 0 (zero) for the Default.
4. After adding the Default Trap mapping value for all problematic profiles, Apply the changes and restart the probe.