ARD: When opening ARD, it crashes

Products

• CA Agile Requirements Designer

Issue/Introduction

Description:
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When opening ARD it crashes immediately.
However, when opening the flow directly, it will open, then after a few moments then crash
Error:
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the following error is displayed:
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AgileDesigner
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Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 1, profile QSurfaceFormat::OpenGLContextProfile(NoProfile)) .
This is most likely caused by not having the necessary graphics drivers installed. Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or in a location listed in PATH.
 

Cause

3rd party library issue.

Environment

ARD 2.8 started to show these symptoms.

Resolution

For NVIDIA Graphic cards
Adjust NVIDIA Card settings:

<Please see attached file for image>

For Intel Graphics cards

Right click on the desktop and select Graphics Properties. This will open the Intel Graphics and Media Control Panel. Click on Advanced Mode and OK.

<Please see attached file for image>

Additional Information

Video URL on how to open a Support Case - https://communities.ca.com/videos/5898-demo-how-to-open-a-support-case

You can download the latest version of ARD by following the directions in this document: https://support.ca.com/us/knowledge-base-articles.TEC1354547.html.   

To contact support, go to https://www.ca.com/us/services-support/ca-support/contact-support.html.