ARD: When opening ARD, it crashes

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Article ID: 110109

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

Description:
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When opening ARD it crashes immediately.
However, when opening the flow directly, it will open, then after a few moments then crash
Error:
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the following error is displayed:
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AgileDesigner
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Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 1, profile QSurfaceFormat::OpenGLContextProfile(NoProfile)) .
This is most likely caused by not having the necessary graphics drivers installed. Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or in a location listed in PATH.
 

Cause

3rd party library issue.

Environment

ARD 2.8 started to show these symptoms.

Resolution

For NVIDIA Graphic cards
Adjust NVIDIA Card settings:

<Please see attached file for image>

User-added image

For Intel Graphics cards

Right click on the desktop and select Graphics Properties. This will open the Intel Graphics and Media Control Panel. Click on Advanced Mode and OK.

<Please see attached file for image>

Intel Settings

Additional Information

Video URL on how to open a Support Case - https://communities.ca.com/videos/5898-demo-how-to-open-a-support-case

You can download the latest version of ARD by following the directions in this document: https://support.ca.com/us/knowledge-base-articles.TEC1354547.html.   

To contact support, go to https://www.ca.com/us/services-support/ca-support/contact-support.html

Attachments

1558687550957000110109_sktwi1f5rjvs16fbw.jpeg get_app
1558687547890000110109_sktwi1f5rjvs16fbv.jpeg get_app