ARD: When opening ARD, it crashes

Products

• CA Agile Requirements Designer

Issue/Introduction

Description:
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When opening ARD it crashes immediately.
However, when opening the flow directly, it will open, then after a few moments then crash
Error:
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the following error is displayed:
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AgileDesigner
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Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 1, profile QSurfaceFormat::OpenGLContextProfile(NoProfile)) .
This is most likely caused by not having the necessary graphics drivers installed. Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or in a location listed in PATH.
 

Environment

ARD 2.10 and below

Cause

3rd party library issue.

Resolution

For NVIDIA Graphic cards
Adjust NVIDIA Card settings:

For Intel Graphics cards

Right click on the desktop and select Graphics Properties. This will open the Intel Graphics and Media Control Panel. Click on Advanced Mode and OK.

Additional Information

Video URL on how to open a Support Case - https://communities.ca.com/videos/5898-demo-how-to-open-a-support-case

You can download the latest version of ARD by following the directions in this document: https://support.ca.com/us/knowledge-base-articles.TEC1354547.html.   

To contact support, go to https://www.ca.com/us/services-support/ca-support/contact-support.html.