IM - Non robot probes not showing versions information
Article ID: 110050
DX Infrastructure ManagementNIMSOFT PROBES
I have spotted several robots are showing no versions or packages in the list of probes in Infrastructure Manager QoS and alarms are being sent by the probes as expected. Why is the version information not being displayed and how can we correct it?
the Nimsoft\robot\pkg\inst\installed.pkg is damaged or corrupted.
UIM 9.0 and earlier robot 7.95 and earlier
The Nimsoft\robot\pkg\inst\installed.pkg has to be recreated. this can be done a couple of ways Option 1: you can just deploy the installed probes again.
Option 2: you can see if the Nimsoft\robot\pkg\inst\installed.pkg- exists and rename it to Nimsoft\robot\pkg\inst\installed.pkg The restart the robot and validate the probes.