IM - Non robot probes not showing versions information
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Article ID: 110050
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Updated On:
Products
DX Infrastructure ManagementNIMSOFT PROBES
Issue/Introduction
I have spotted several robots are showing no versions or packages in the list of probes in Infrastructure Manager QoS and alarms are being sent by the probes as expected. Why is the version information not being displayed and how can we correct it?
Cause
the Nimsoft\robot\pkg\inst\installed.pkg is damaged or corrupted.
Environment
UIM 9.0 and earlier robot 7.95 and earlier
Resolution
The Nimsoft\robot\pkg\inst\installed.pkg has to be recreated. this can be done a couple of ways Option 1: you can just deploy the installed probes again.
Option 2: you can see if the Nimsoft\robot\pkg\inst\installed.pkg- exists and rename it to Nimsoft\robot\pkg\inst\installed.pkg The restart the robot and validate the probes.