When using a non-administrative role, and viewing the profiles of certain users with the Quick Profile functionality, you may receive Delayed Server Response messages. Alternatively, the Quick Profile page may load after a very long delay, but the frames loaded may be incomplete or missing buttons and content. This does not occur when using an administrative role, or when viewing the profiles of most contacts. Viewing the normal contact details page of an affected contact still works as intended.
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If the affected user is set to use the Problem Manager role, and also has their preferred document type set to Problem, a very long-running query is launched when the Quick Profile view is opened. In sufficiently large environments, this query may return more than 999,999 results, at which time the query terminates and the frames do not finish loading their content correctly.
There are several potential resolutions here:
In another instance where the above-described problem happened, he rebooted the Service Desk Server and did not see the problem again. It is unconfirmed if the root cause was the same or different. But if experiencing this problem, it is something to try.