Virtual Appliance Connection to database failed

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Article ID: 110041

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction


 Your_Database_FQDN external-DB [ERROR] Connection to IM database (Your_Database_FQDN:1433) failed 
 Your_Database_FQDN external-DB [ERROR] Connection to IP database (Your_Database_FQDN:1433) failed 
 Your_Database_FQDN external-DB [ERROR] Connection to IG database (Your_Database_FQDN:1433) failed 

 

Cause

While monitoring a system with an external DB, the vApp monitor will try to verify network reachability to the DB.
This operation has a timeout of 3 seconds.

Due to some network latency, this message is logged in.

Environment

Virtual Appliance 14.x

Resolution

To check the TCP connection between vApp Server and Database, run the phyton script attached.

phyton python_check_tcp.py <IP> <port>
phyton  python_check_tcp.py <FQDN> <port>

Use the same FQDN used in your vApp configuration

If your environment is using FQDN and it takes more time than IP, check your network about a possible problem with name resolution or you can add the FQDN in your hosts file.

 

Attachments

1558536661659python_check_tcp.py get_app