Advanced Reporting Not Working After Configuring HTTPS Access For Jaspersoft

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Article ID: 110030

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • After configuring HTTPS access for Jaspersoft, accessing the reporting tool via Home > Personal > Advanced Reporting display the options but clicking in any of them does not do anything.
  • Unable to execute reports due to this issue

Reviewing the Jaspersoft logs, entries like this are found:

2018-08-07 17:01:18,351 ERROR CsrfGuard,https-openssl-nio-x.x.x.x-x-exec-1:44 [x|x] - potential cross-site request forgery (CSRF) attack thwarted (user:<anonymous>, ip:x.x.x.x, method:POST, uri:/x, error:required token is missing from the request)

Cause

When using CA PPM integrated with Jaspersoft ,you cannot use both HTTP and HTTPS SSL (Mixed Mode) Handling for PPM.

Environment

Release:
Component: PPMJSP

Resolution

On the CSA > [server] > Properties > Application > Application Server, check the current value for SSL Handling. If you are using HTTPS access with Jaspersoft, change it to "Support only HTTPS".
Also make sure that the HTTPS Entry URL for the app server matches the one you enter in the browser to access PPM.
Restart app services after making those changes.

Additional Information

CA PPM Advance Reporting UI stuck with 'Please Wait' message