Emails are not sent from Process "Notifications" sections

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Article ID: 110028

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Steps to Reproduce

1. Connect the PPM Application Server to a Mail Server 
2. Create a Process 
  a. On the "Start" step, under the "Notifications" section, mark all the attributes, and put your name there 
  b. Connect "Start" step to the "Finish" step 
3. Save and validate the process
4. Trigger the Process 
Note. Notifications must be enabled to send Emails, under "Account Settings"

Expected Results: An email to be sent to the selected User.
Actual Results: The email is not being sent.

Cause

This is reported as defect DE30494.

Environment

Release: CODCVU9900-14.4-PPM SAAS-View Only Userpack for-Canadian Government Entities
Component:

Resolution

This is resolved in CA PPM 14.4.0.8, CA PPM 15.1.0.6 and any higher CA PPM version.