Dollar Universe: All jobs Abort on new Linux installation

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Article ID: 110018

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

All jobs Abort when launched via Dollar Universe on a new installation.
No errors appear at all.
Jobs go from Pending to Aborted status.
A Job Log is generated empty and belonging to the root user.

 

Cause

Wrong shell configuration for root user in the /etc/passwd of the Linux server.

The user root had it configured to /bin/ksh  as follows:
root:x:0:0:root:/root:/bin/ksh

It is unclear why this would not work, either ksh was not installed correctly or /bin/ksh was pointing to another shell like bash.
 

Environment

RedHat Linux 6.x

Resolution

Modify default shell to bash for every user that needs to launch jobs via Dollar Universe to /bin/bash.

Example for the user root:
root:x:0:0:root:/root:/bin/bash

Else, ask your system admins to install properly ksh shell with latest version.