User access not functioning properly in CA Harvest SCM Workbench

Products

• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

Users do not see the project they have been given access to. They see other projects that they have been granted access to, but not this 1 project. We deleted ID and re-added it, with the same results. When access was given use able to see project until a refresh was done or he exit out and comes back in. The it is not visible.

Cause

You should check is to see if SCM Workbench on your computer has been configured to use filters. 

To look  for this we would have her login to Workbench and click the “Filter” button (it looks like a little “shower head”).

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  If the filter has been enabled, check to see if the project with which you are having trouble has a check mark next to it:

<Please see attached file for image>

Environment

CA Harvest SCM versions 12.x and above

Resolution

We checked our Workbench settings and found that the Filters had been enabled. Once selecting the new project as part of the filter there was no further trouble seeing the project in Workbench.