Get error: Failed to generate the Usage Audit Report - 500 Server Error

Article Id: 109980
Status: Published
Updated On: 07-08-2018 14:58
Products:
CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)
Issue/Introduction:

Trying to download the usage audit data from enterprise dashboard but getting the following error.

Get error: Failed to generate the Usage Audit Report - 500 Server Error 

Cause:

MySQL instance not case insensitive

Environment:

Release:
Component: ITKOTF

Resolution:


The workaround:

In the /etc/my.cnf file can you add the below lines and restart MySQL.

lower_case_table_names = 1

This will make the table names case-insensitive.

Then restart the Enterprise Dashboard and pull the report again.

Resolved issue.