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Get error: Failed to generate the Usage Audit Report - 500 Server Error

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Article ID: 109980

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Updated On:

Products

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)

Issue/Introduction

Trying to download the usage audit data from enterprise dashboard but getting the following error.

Get error: Failed to generate the Usage Audit Report - 500 Server ErrorĀ 

Cause

MySQL instance not case insensitive

Environment

Release:
Component: ITKOTF

Resolution


The workaround:

In the /etc/my.cnf file can you add the below lines and restart MySQL.

lower_case_table_names = 1

This will make the table names case-insensitive.

Then restart the Enterprise Dashboard and pull the report again.

Resolved issue.