Suppress the alarms for Application specific events in nas

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Client has a requirement to allow alarms to come through to UIM for events
but would like a dynamic way to update the alarm so as to have it excluded from
going to a service desk implementation.
 

Environment

UIM 9.0 and earlier
NAS 9.0 and earlier
 

Resolution

create a new script in the nas script folder
Copy in the contents below and save

--
-- Name:UpdateUser2
-- Purpose: Update user2 feild 
--
-- Author:
-- Change log:
--
--
-- This script is designed to only run as a pre-processing script
--   NMS Probe Name matches "fetchsg"
--
print("Start of UpdateUser2a")
--load message and robot into local variable.
local lomessage = event.message
local lorobot = event.robot

--list of robot names that could have alarms to supress
-- THESE VALUES ARE CASE SENITIVE! Check the original alarms
local robotnames = {"CHXLTEST",
                    "LHRCPYLV",
					"howeu01-e7975DBServer",
					"howeu01-s4801", 
					"SecondaryUIM",
					"howeu01-f8510", 
					"ROBOT_7",
					"ROBOT_8"}

-- print("Robot name: " .. robotnames[1])			
--list of profile names that could have alarms to supress
-- THESE VALUES ARE CASE SENITIVE! Check the original alarms
local profilenames = {"SSAMUTHR", 
                    "X043674 ", 
					"minute", 
					"Average", 
					"inactive", 
					"PROFILE_6", 
					"PROFILE_7", 
					"PROFILE_8"}			

--print("Profile name: " .. profilenames[1])					
-- Function to check if Name robot name in message is part of list					
local function isRobotName(RobotName)
    print("Start of isRobotName:" .. event.robot)
    for index = 1, #robotnames do
        if robotnames[index] == RobotName then
		    print ("Robot Name Matched to list:" .. event.robot)
			return true
        end
    end
end

-- Function to check if Name profile name in message is part of list					
local function isProfileName(EventMessage)
    print("Start of isProfileName:" .. event.message)
    for index = 1, #profilenames do
        if string.match(EventMessage,profilenames[index]) then
			print ("Profile Name Found in message:" .. event.message)
            return true
        end
    end
end

print("Functions done starting check:")

--first IF statement checks to see if the Robot was matched
if isRobotName(event.robot)then	
	-- This checks if the Profile name was matched	
	if isProfileName(event.message) then
		print ("Alarm should be suppresed Udpating user_tag2:")
		if event.user_tag2 ~= nil then
			print ("original user_tag2:" .. event.user_tag2)
		end
       -- change text below as needed
		event.user_tag2 = "NOTICKET"
		
	end
end


if event.user_tag2 ~= nil then
	print ("new user_tag2:" .. event.user_tag2)
end

return event

Setup a pre-processing rule to math the incoming alarm you want to review

update the robot list with the names of the robots that should be checked for and matched on.
update the profile name with the text you want to match in the alarm.

When both of these condition are met the user_tag2 will be updated with the text