Error when attempting to test Jasper Studio connection to PPM SaaS Environment

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Article ID: 109954

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

When we attempt to configure Jasper Studio 6.4.2 to connect to our PPM SaaS 15.4 environment using the instructions in the documentation, it fails with an error when testing the connection.

at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
    at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
    at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:382)
    ... 26 more

Environment

PPM SaaS - All Versions

Resolution

This problem was found to be caused by a firewall restriction that was preventing the connection from returning data back to Jasper Studio.