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Why is Task Comments is missing in Classic workflow tasks on Incident/Problem/Request objects?


Article ID: 109951


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Classic Workflow Tasks in the Change Order object support a field for comments in the task details screen. But Incident, Problems and Requests with Classic workflows do not have the same Comments field on the task details. Why is it ?


Component: USRD


Work around is to create a custom comments column on cr_wf object and expose it on detail_cr_wf.htmpl, similar to adding a custom column on any other Service Desk Manager form/object.

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