If LDAP users are not able to authenticate while logging into Automation Studio or ROC then these steps can help identify the cause.
CA Release Automation can integrate with LDAP in two ways:
CA Release Automation
Non-Active Directory LDAP (Example: Sun LDAP, OpenLDAP, ApacheDS, etc..)
The following information is helpful to understand what is happening when trying to troubleshoot an issue yourself or when opening an incident with CA Support. When opening an incident with CA Support please provide all of the following.
Increase Log Levels For LDAP Login Errors