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Gateway failes to start due to read only issue with tmp directory

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Article ID: 109929

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Updated On:

Products

STARTER PACK-7 CA Rapid App Security CA API Gateway

Issue/Introduction

The below error is seen in sspc_0_0.log:

Error while starting ssg service on appliance. Starting Gateway Services: mktemp: failed to create file via template `/tmp/sspcd.pid.XXXX': Read-only file system chown: cannot access `': No such file or directory /opt/SecureSpan/Controller/bin/processcontroller.sh: line 92: : No such file or directory Error starting Process Controller.

Permissions are correct for /tmp folder.
[[email protected] /]# ls -alrt | grep tmp
drwxrwxrwt 16 root root 4096 May 26 04:46 tmp


 

Environment

Found in API Gateway 9.2 CR06 but can exist in any build as this is an OS issue.

Cause

This can be caused by a potential inconsistency in the file system

Resolution

Execute fsck and reboot the server.

[[email protected] ~]# fsck /dev/mapper/vg00-lv_tmp -y

The output should reveal that this volume contains errors. If not then this is not the root cause.