Missing Submit Button

Article Id: 109907

Status: Published

Updated On: 07-08-2018 07:47

Products:

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

After installing 17.1, I found that I am missing the submit button and also see other errors while navigating through the product.

Cause:

The problem was that they had customized 14.1 and then tried to copy their custom files from 14.1 into %USM_HOME%\filestore\custom
in the 17.1 environment.

Environment:

Release:
Component: USVCT

Resolution:

The 17.1 environment has been completely redesigned and you cannot take any files from 14.1 and copy them into 17.1
If you have customized files in 14.1 under %USM_HOME%\filestore\custom then you need to make the equivalent changes to the 17.1 files. You cannot use the older 14.1 files.