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CA PPM: A blue box appears at the footer of emails generated from Notification templates
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Article ID: 109828
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
A blue box appears at the footer of emails generated from Notification templates. Why?
Environment
Release: Component: ODSTU
Resolution
If you open the .msg file and save it as .htm file and then check the HTML code you will notice that the tag for HEIGHT for the blue.gif is missing.
The HTML code shows:
<p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img border=0 width="100%" id="_x0000_i1028" src="https://myserver/niku/ui/evolution2/images/blue.gif"><o:p></o:p></span></p>
The HTML code should include height=1 as below:
<p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img border=0 height=1 width="100%" id="_x0000_i1028" src="https://myserver/niku/ui/evolution2/images/blue.gif"><o:p></o:p></span></p>