CA PPM: A blue box appears at the footer of emails generated from Notification templates
Article ID: 109828
Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS - Application
Clarity PPM On Premise
Issue/Introduction
A blue box appears at the footer of emails generated from Notification templates. Why?
Environment
Release:
Component: ODSTU
Component: ODSTU
Resolution
If you open the .msg file and save it as .htm file and then check the HTML code you will notice that the tag for HEIGHT for the blue.gif is missing.
The HTML code shows:
<p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img
border=0 width="100%" id="_x0000_i1028"
src="https://myserver/niku/ui/evolution2/images/blue.gif"><o:p></o:p></span></p>
The HTML code should include height=1 as below:
<p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img
border=0 height=1 width="100%" id="_x0000_i1028"
src="https://myserver/niku/ui/evolution2/images/blue.gif"><o:p></o:p></span></p>
CAUSED BY: DE44267
Fixed in 15.5.1 release
The HTML code shows:
<p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img
border=0 width="100%" id="_x0000_i1028"
src="https://myserver/niku/ui/evolution2/images/blue.gif"><o:p></o:p></span></p>
The HTML code should include height=1 as below:
<p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img
border=0 height=1 width="100%" id="_x0000_i1028"
src="https://myserver/niku/ui/evolution2/images/blue.gif"><o:p></o:p></span></p>
CAUSED BY: DE44267
Fixed in 15.5.1 release
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