Slow response times and timeouts for SOAP requests
Article ID: 109806
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
Currently we're dealing with an issue where SOAP requests to our production APM environment are taking a very long time to complete, causing timeouts within some of our systems. Also see a slow connection to the APM UI (ex. localhost:8081)
Environment
APM 10.7
Cause
This situation was caused because the customer had configured his Agents to connect the MOM on port 8081.
In the IntroscopeAgent.profile
agentManager.url.1=<MOM>:8081.
The Jetty webservice is configured to have 100 concurrent connection by default and this customer had many agent going to this URL.
This is a supported method to have an agent communicate with the mom the first recommendation is
agentManager.url.1=<MOM>:5001
From more information please check out "Connect to the Enterprise Manager Using a Direct Socket Connection"
In the IntroscopeAgent.profile
agentManager.url.1=<MOM>:8081.
The Jetty webservice is configured to have 100 concurrent connection by default and this customer had many agent going to this URL.
This is a supported method to have an agent communicate with the mom the first recommendation is
agentManager.url.1=<MOM>:5001
From more information please check out "Connect to the Enterprise Manager Using a Direct Socket Connection"
Resolution
Customer revised configuration of his agents and SOAP and APMUI returned to normal.
Feedback
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