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pdm-mail-nxd and pdm-maileater-nxd not in the process of task manager
Article ID: 109789
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
In ServiceDesk 17.1, we count not fount the pdm_mail_nxd and pdm_maileater_nxd process
In ServiceDesk 14.1 we could see pdm_mail_nxd.exe and pdm_maileater_nxd.exe process in task manager, not in SDM 17.1
In ServiceDesk 17.1 RU1, the pdm_status show these two process (pdm_mail_nxd and pdm_maileater_nxd) , but task maanger of window do not show these process.
We need to identify the pid to check the cpu activity or any other resources used by these two process.
In ServiceDesk 14.1 we could see pdm_mail_nxd.exe and pdm_maileater_nxd.exe process in task manager, not in SDM 17.1
In ServiceDesk 17.1 RU1, the pdm_status show these two process (pdm_mail_nxd and pdm_maileater_nxd) , but task maanger of window do not show these process.
We need to identify the pid to check the cpu activity or any other resources used by these two process.
Environment
Windows 2012
Windows 2016
ServiceDesk 17.1 RU1
ServiceDesk 17.2
Windows 2016
ServiceDesk 17.1 RU1
ServiceDesk 17.2
Resolution
ServiceDesk 17.1 show the pdm_nxd and pdm_maileater_nxd process as java.exe process in the task manager
We could founr the process id in the stdlog
The startup of mail_nxd show this line in the stdlog
<<
XXXX SRVB proctor_SRVB 5588 SIGNIFICANT pdm_process.c 575 Process Started (7040):"C:/Program Files (x86)/CA/SC/JRE/1.8.0_112/bin/java" -Djava.net.preferIPv4Stack=false -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService
>>
7040 is the Windows' PID in the task manager
Verify at the command line
tasklist | find/i "7040"
-> It will return this line
java.exe 7040 Services 0 YYYYY
It is the process to monitor in Windows
We could founr the process id in the stdlog
The startup of mail_nxd show this line in the stdlog
<<
XXXX SRVB proctor_SRVB 5588 SIGNIFICANT pdm_process.c 575 Process Started (7040):"C:/Program Files (x86)/CA/SC/JRE/1.8.0_112/bin/java" -Djava.net.preferIPv4Stack=false -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService
>>
7040 is the Windows' PID in the task manager
Verify at the command line
tasklist | find/i "7040"
-> It will return this line
java.exe 7040 Services 0 YYYYY
It is the process to monitor in Windows
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