pdm-mail-nxd and pdm-maileater-nxd not in the process of task manager

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Article ID: 109789

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In ServiceDesk 17.1, we count not fount the pdm_mail_nxd and pdm_maileater_nxd process

In ServiceDesk 14.1 we could see pdm_mail_nxd.exe and pdm_maileater_nxd.exe process in task manager, not in SDM 17.1

In ServiceDesk 17.1 RU1, the pdm_status show these two process (pdm_mail_nxd and pdm_maileater_nxd) , but task maanger of window do not show these process.

We need to identify the pid to check the cpu activity or any other resources used by these two process.
 

Environment

Windows 2012
Windows 2016
ServiceDesk 17.1 RU1 
ServiceDesk 17.2

Resolution

ServiceDesk 17.1 show the pdm_nxd and pdm_maileater_nxd process as java.exe process in the task manager

We could founr the process id in the stdlog

The startup of mail_nxd show this line in the stdlog
<<
XXXX SRVB proctor_SRVB 5588 SIGNIFICANT pdm_process.c 575 Process Started (7040):"C:/Program Files (x86)/CA/SC/JRE/1.8.0_112/bin/java" -Djava.net.preferIPv4Stack=false -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService 
>>

7040 is the Windows' PID in the task manager

Verify at the command line
tasklist | find/i "7040"

-> It will return this line
java.exe                      7040 Services                   0     YYYYY

It is the process to monitor in Windows