Is Auto Close configurable with different status or custom status other than Resolved?

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Article ID: 109784

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is Auto Close configurable with different status or custom status other than Resolved? 

Environment

Release:
Component: MA4SDM

Resolution

Service Desk have Auto close feature when a ticket set to resolved status. It would auto close after certain hours/days depending on the setting. 
However, this is based on the value of 'Resolved Date' to close the ticket, meaning the ticket must be in Resolved Status. Auto Close does not trigger if the ticket is left in any other status.

Additional Information

For additional information, refer to documentation on Automatic Closure of Tickets here:  
https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/establishing-support-structure/automatic-closure-of-tickets