invalid user name and password
Article ID: 109777
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
PAM 4.3.2 CP01 -2 nodes- + Service Desk 14.1
PROBLEM:
Unable to login to PAM after restarting one specific node -the other is OK-
Error message seen is invalid user and password -same user is ok on the other node-
ENVIRONEMENT:
PAM was slow and they decided to restart PAM Orchestrator service on both nodes to see if performance would improve
PROBLEM:
Unable to login to PAM after restarting one specific node -the other is OK-
Error message seen is invalid user and password -same user is ok on the other node-
ENVIRONEMENT:
PAM was slow and they decided to restart PAM Orchestrator service on both nodes to see if performance would improve
Environment
Release:
Component: ITPAM
Component: ITPAM
Resolution
Had cust stop Orchestrator service and agent service and found several Java processes still cycling in task manager
Killed all java processes and restarted Orchestrator service and after 3 mins or so, user login was succesfull
Killed all java processes and restarted Orchestrator service and after 3 mins or so, user login was succesfull
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