invalid user name and password

book

Article ID: 109777

calendar_today

Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

PAM 4.3.2 CP01 -2 nodes- + Service Desk 14.1 

PROBLEM: 
Unable to login to PAM after restarting one specific node -the other is OK- 
Error message seen is invalid user and password -same user is ok on the other node- 

ENVIRONEMENT: 
PAM was slow and they decided to restart PAM Orchestrator service on both nodes to see if performance would improve 

Environment

Release:
Component: ITPAM

Resolution

Had cust stop Orchestrator service and agent service and found several Java processes still cycling in task manager 

Killed all java processes and restarted Orchestrator service and after 3 mins or so, user login was succesfull