Unable to start Registry server

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Article ID: 109754

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Updated On:

Products

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder) CA Service Virtualization (DevTest / LISA / VSE / Application Test)

Issue/Introduction

Registry service is unable to start even after starting the enterprise dashboard service. 
Following error is logged in registry log.

2018-08-01 02:42:27,727Z (12:42) [main] ERROR com.itko.lisa.coordinator.TestRegistryImpl -
The Enterprise Dashboard Server at 'null'
could not be contacted, and no current activation was found in the local
activation cache for this registry.

This registry will not be allowed to start until it can be activated by a
valid Enterprise Dashboard Server.

Please contact your DevTest System Administrator or contact
CA Customer Support for more information.

2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     -
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - The Enterprise Dashboard Server at 'null'
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - could not be contacted, and no current activation was found in the local
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - activation cache for this registry.
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     -
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - This registry will not be allowed to start until it can be activated by a
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - valid Enterprise Dashboard Server.
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     -
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - Please contact your DevTest System Administrator or contact
2018-08-01 02:42:27,728Z (12:42) [main] ERROR System.err                     - CA Customer Support for more information.
2018-08-01 02:42:27,730Z (12:42) [Thread-9] INFO  com.itko.lisa.net.ActiveMQFactory - Closing AMQ connections

Cause

During restart, if the service is unable to read properties files like lisa.properties, local.properties and site.properties, service will throw this error.

Environment

Release:
Component: ITKOTF

Resolution

      Please verify the permissions assigned to Devtest properties (lisa.properties, local.properties and site.properties). If you are on LINUX operating system, make sure properties file has proper user-group assigned along with read & write permissions.