Spectrum Archive Manager crash when it is trying to close the event clients
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Article ID: 109752
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Updated On:
Products
CA Spectrum
Issue/Introduction
In some rare situations, the Spectrum Archive Manager may crash when it is trying to close / shutdown the event clients (AlarmNotifier). We may also see a core dump (Linux) or dmp/mdmp dump (Windows) when the crash occurs
Cause
The crash occurs when the Archive Manager is trying to close/shutdown the event clients (AlarmNotifier). This happens in a rare scenario, when we were trying to delete the client object which we had already deleted.
Environment
Spectrum 10.2.3
Resolution
This issue has been addressed in the Spectrum_10.02.03.D412 patch for Spectrum 10.2.3 and in Spectrum 10.3.1 and higher.