The Spectrum datasource synch failing from within NetOps Portal
Article ID: 109751
Updated On:
Products
Issue/Introduction
the spectrum data source is not synching, it goes from synching to failed. no new events are being seen in Spectrum from NetOps Portal.
In the logs we see that the PULL phase of the data source synch kicks off with a session id of x
then, a few seconds later another PULL kicks off with a session id of y.
log sample:
Data source Spectrum Infrastructure Manager@hostname encountered an error while processing a sync request. The problem is in the data source, not NetOps Portal. Check the logs for the data source to determine the cause of the problem. The following stack trace shows the context of the sync request:
javax.xml.ws.soap.SOAPFaultException: PullRequest: invalid client session identifier: deafd3c2-27e2-4621-99af-037a9f05c063
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:156)
...............
Data source Spectrum Infrastructure Manager@hostname encountered an error while processing a sync request. The problem is in the data source, not NetOps Portal. Check the logs for the data source to determine the cause of the problem. The following stack trace shows the context of the sync request:
javax.xml.ws.soap.SOAPFaultException: PullRequest: invalid client session identifier: 886225f8-4d88-4feb-85e5-e7a687dd6239
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:156)
at com.sun.proxy.$Proxy103.pullRequest(Unknown Source)
Environment
CAPC 3.x
Cause
There was a duplicate NetOps Portal environment which is supposed to be inactive, used for disaster recovery.
During an upgrade, services were accidentally left running on the duplicate PC.
So Device Manager service 1 would start a pull and issue session ID x.
Device Manager service 2 would start a pull with session ID y.
When session x replied, the session ID was invalid so communication failed.
Resolution
Stopped and disabled the secondary environment.
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