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Exporting to MSP or OWB using IE11 does not work


Article ID: 109745


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


After installing the Microsoft Project (MSP) new driver and verifying that all components show as installed under the Control Panel, MSP will still not open a project when I select Open in Scheduler on IE 11. The same occurs with Open Workbench (OWB). However, when using other browsers, such as Chrome, the project opens in MSP as expected.

A symptom that may be noticed: Schedule Connect issue: Sched link download pops up to Retry, Cancel or View Downloads 


Release: All Supported Releases
Component: Clarity Open Workbench

Internet Explorer (IE) 11


The IE11 browser settings need to be reset.


To reset the browser settings:

  1. In IE, select the Tools icon
  2. Select Internet Options
  3. Go to the Advanced tab
  4. Click on the Reset... button