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Exporting to MSP or OWB using IE11 does not work
Article ID: 109745
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
After installing the Microsoft Project (MSP) new driver and verifying that all components show as installed under the Control Panel, MSP will still not open a project when I select Open in Scheduler on IE 11. The same occurs with Open Workbench (OWB). However, when using other browsers, such as Chrome, the project opens in MSP as expected.
A symptom that may be noticed: Schedule Connect issue: Sched link download pops up to Retry, Cancel or View Downloads
Cause
The IE11 browser settings need to be reset.
Environment
Release: All Supported Releases
Component: Clarity Open Workbench
Internet Explorer (IE) 11
Resolution
To reset the browser settings:
- In IE, select the Tools icon
- Select Internet Options
- Go to the Advanced tab
- Click on the Reset... button
Feedback
Yes
No
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