Exporting to MSP or OWB using IE11 does not work

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Article ID: 109745

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After installing the Microsoft Project (MSP) new driver and verifying that all components show as installed under the Control Panel, MSP will still not open a project when I select Open in Scheduler on IE 11. The same occurs with Open Workbench (OWB). However, when using other browsers, such as Chrome, the project opens in MSP as expected.

A symptom that may be noticed: Schedule Connect issue: Sched link download pops up to Retry, Cancel or View Downloads 

Cause

The IE11 browser settings need to be reset.

Environment

Release: All Supported Releases
Component: Clarity Open Workbench

Internet Explorer (IE) 11

Resolution

To reset the browser settings:

  1. In IE, select the Tools icon
  2. Select Internet Options
  3. Go to the Advanced tab
  4. Click on the Reset... button