Exporting a Project from PPM to MSP or OWB Using IE11 Does Not Work

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Article ID: 109745

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • After installing the MSP new driver and verifying that all components show as installed under the Control Panel, MSP will still not open when I select Open in Scheduler on IE 11.
  • The same occurs with Open Workbench (OWB).
  • A symptom that may be noticed: Schedule Connect issue: Sched link download pops up to Retry, Cancel or View Downloads 
  • However, when using other browsers, such as Chrome, the project opens in MSP as expected.

Environment

Release: All Supported Releases
Component: Clarity Open Workbench

Internet Explorer (IE) 11

Resolution

The IE11 browser settings need to be reset. See steps below:

1. In IE, select the Tools icon
2. Select Internet Options
3. Go to the Advanced tab
4. Click on the Reset... button

Additional Information

  • Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)

  • Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

  • List of Clarity PPM KB articles related to issues opening projects in MSP  (KB: 138671)

  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM