Cannot create or see previous timesheets

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Article ID: 109726

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Cannot create or see previous timesheets. Users can log in but do not see any options to create timesheet and nothing happens when you click on previous time periods

Error from app-ca.log 

Not able to create timesheet - 

ERROR 2018-08-02 04:42:09,802 [http-nio-14001-exec-14] ppm.rest (clarity:<>:7201044__C84B6A90-64A2-4B83-B7D3-8B38A193E040:PPM_REST_API) ResourceProviderFactory :: Could not retrieve resource information 
ERROR 2018-08-02 04:42:09,802 [http-nio-14001-exec-14] model.TimesheetModel (clarity:<>:7201044__C84B6A90-64A2-4B83-B7D3-8B38A193E040:PPM_REST_API) 
java.lang.NullPointerException 
at com.ca.clarity.timeadmin.model.TimesheetModel.buildTimesheet(TimesheetModel.java:273) 
at com.ca.clarity.timeadmin.model.TimesheetModel.getTimesheet(TimesheetModel.java:242) 
at com.ca.clarity.timeadmin.model.TimesheetModel.getResources(TimesheetModel.java:117) 

Cannot view previous timesheets - 

ERROR 2018-08-02 04:42:09,800 [http-nio-14001-exec-14] object.ODFAbstractObjectImpl (clarity:<>:7201044__C84B6A90-64A2-4B83-B7D3-8B38A193E040:PPM_REST_API) Invalid attribute(null), its API alias(null), or its internal name(null) found in list of API enabled attributes of an object(timesheet). 
ERROR 2018-08-02 04:42:09,801 [http-nio-14001-exec-14] object.ODFAbstractObjectImpl (clarity:<>:7201044__C84B6A90-64A2-4B83-B7D3-8B38A193E040:PPM_REST_API) Invalid attribute(null), its API alias(null), or its internal name(null) found in list of API enabled attributes of an object(timesheet). 
ERROR 2018-08-02 04:42:09,801 [http-nio-14001-exec-14] object.ODFAbstractObjectImpl (clarity:<>:7201044__C84B6A90-64A2-4B83-B7D3-8B38A193E040:PPM_REST_API) Invalid attribute(null), its API alias(null), or its internal name(null) found in list of API enabled attributes of an object(timesheet). 
ERROR 2018-08-02 04:42:09,801 [http-nio-14001-exec-14] odf.object (clarity:<>:7201044__C84B6A90-64A2-4B83-B7D3-8B38A193E040:PPM_REST_API) Failed to build cache for resource timesheets 
java.lang.NullPointerException 

Cause

Communication issues between servers 

Environment

All supported PPM versions

Resolution

1.  Check multicasting
2.  Check load balancer
3.  Rolling restart of all PPM services on all servers