VSE Server Abruptly Shuts Down but shows still Running

Article Id: 109717

Status: Published

Updated On: 03-08-2018 11:24

Products:

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)

Issue/Introduction:

VSE Server abruptly shuts down but shows still running in the Services.

Cause:

First pass looking at the hprof provided, it is showing a memory issue on this transaction: Transaction [VS_GAHTarnsaction_UAT1_Run]/1 at java.lang.OutOfMemoryError. ()V (OutOfMemoryError.java:48) at java.util.Arrays.copyOf([CI)[C (Arrays.java:3332)

Environment:

Release:
Component: ITKOVS

Resolution:

Increased the heap size from 2g to 3g on the VSE having the issue.

Changed the log level to WARN in the logging properties file on this machine, changed the properties log4j.rootCategory and log4j.logger.VSE from INFO to WARN. Restarted VSE.

Resolved issue, no further hprofs.