ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
VSE Server Abruptly Shuts Down but shows still Running
book
Article ID: 109717
calendar_today
Updated On:
Products
CA Application TestCA Continuous Application Insight (PathFinder)
Issue/Introduction
VSE Server abruptly shuts down but shows still running in the Services.
Cause
First pass looking at the hprof provided, it is showing a memory issue on this transaction: Transaction [VS_GAHTarnsaction_UAT1_Run]/1 at java.lang.OutOfMemoryError. ()V (OutOfMemoryError.java:48) at java.util.Arrays.copyOf([CI)[C (Arrays.java:3332)
Environment
Release: Component: ITKOVS
Resolution
Increased the heap size from 2g to 3g on the VSE having the issue.
Changed the log level to WARN in the logging properties file on this machine, changed the properties log4j.rootCategory and log4j.logger.VSE from INFO to WARN. Restarted VSE.