CCISSL/CCISSLGW not shutting down with the shutdown of ENF

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Article ID: 109671

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Updated On:

Products

CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA Datacom/AD CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware CA Compress Data Compression for MVS CA Compress Data Compression for Fujitsu

Issue/Introduction

During  ENF shutdown,  the CCISSL and CCISSLGW tasks are not being shutdown (by ENF).. z/os Operator intervention is required to bring down the CCISSL and CCISSLGW tasks.

Cause

Console operators were  shutting down (CCISSL/CCISSLGW) manually.

Environment

z/OS

Resolution

Customer advised: After reviewing our SYSLOG from our last IPL, we realized that our Operators were shutting down tasks before Automated Operations had the chance to shut them down, which we believe was causing our problem. We will be educating them on proper procedures from here on out. We believe that there is no issue with ENF or the subtasks associated with it. Thanks for your help with this case, but I think it's probably safe to go ahead and close this problem.