CA PPM: CMN_SEC_USERS.last_logged_in_date is being populated without user logging in

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Last Logged In Date field on the Resource object is being updated for users that are not logging in, including some that are locked or inactive. A user has not logged in for months, but this field shows as populating as of recent days.

What is causing this field to populate?

Resolution

Likely possibility:

• Process/Job-related:
  
  • By design, the field CMN_SEC_USERS.last_logged_in_date is populated no matter the status of the user: active, inactive or locked.
    This is because a process instance was initiated and ran under the user id.