Why the field vendor in the inventory tab is not filled after the model is added to a Configuration Item (CI) in CA Service Desk Manager?

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Article ID: 109631

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Why the field vendor in the inventory tab is not filled after the model is added to a CI?

Environment

Release:
Component: USRD

Resolution

The field vendor will only be updated when the "supply vendor" field in the Service Tab is typed or updated. Even if both are companies they belong to different objects for this reason are stored in different fields for different purposes. Additional information about these two fields can be found in the link below.

Additional Information

CMDB Technical Reference