When attempting to launch Collaboration Server uninstaller, "Fatal Application Error" is thrown and then the Uninstaller quits.

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Article ID: 109579

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

While attempting to uninstall the collaboration server either via Control Panel -> Programs and Features or launching the Change CollaborationServer Installation.exe from the Collaboration folder (C:\Program Files\CA\SC\CollaborationServer\_CollaborationServer_installation), the following "Fatal Application Error" is thrown

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Error text:
This application has Unexpectedly Quit
Invocation of this Java Application has caused an
Invocation TargetException. This application will now exit. (LAX)


Clicking on Details shows additional information similar to:

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Environment

SDM 14.1, SDM 17.0, SDM 17.1

Resolution

1) Open a command prompt and change the directory to:
cd "c:\Program Files\CA\SC\CollaborationServer\_CollaborationServer_installation"

2) Run command:
"c:\Program Files\CA\SC\CollaborationServer\_CollaborationServer_installation\Change CollaborationServer Installation.exe" LAX_VM "C:\Program Files\CA\SC\CollaborationServer\jre\bin" 

The uninstaller should now launch.

Attachments

1558696662771000109579_sktwi1f5rjvs16in1.png get_app
1558696660771000109579_sktwi1f5rjvs16in0.png get_app