Maileater Reply Failure

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Maileater is failing to create tickets, however no significant/generic errors are being written to the log.

As soon as an email is sent, a Reply Failure is returned with the text added for the mailbox rule.

 

 

Environment

Release: CA Service desk manager 17.x

Resolution

If a Reply Failure has been entered for the mailbox rule, this will overwrite the actual error message which maileater is returning.

Delete the Reply Failure entries and save the mailbox rule.

Then send another email and an immediate reply should be received, except this time the actual error will be returned.

 

For example instead of just "FAILED" as shown in the screenshot above, something like the following would be returned:

"AHD03123 required attribute priority is missing"