The "SUBMIT" button in the Unified-Self Service (USS) 17.1 Rollup 1 request form is getting grayed out and cannot be submitted

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Article ID: 109521

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When the service has the "Mandatory Attachment" in CA Service Catalog and is submitted in Unified Self-Service, the button gets grayed out and  cannot be submitted

Error in Fiddler/F12 similar to:

HTTP 500:
http://CatalogServer:8080/usm/wpf?Node=icguinode.checksubscriptionstatus&NspPath=&ObjectID=&Args=XXXX&_lessInfo=true&b2b=json&sh=tpqC6Ldo9LpCw%2BxTjIUNnUJxq7g%3D&portal=true&locale=xx_XX&callback=jQuery1640791958462162244_1531428235192&_=1531428260315
 

Cause

Missing data in usm_guinode and usm_guinode_content tables due to post installation step of 17.1 Rollup 1 have not been applied

Environment

Unified Self-Service 17.1 and later
CA Service Catalog 17.1 Rollup 1

Resolution

Implement steps noted in "Execute the MDB Scripts" section in the following link :

https://docops.ca.com/ca-service-management/17-1/en/installing/installing-ca-service-management-17-1-0-1/post-installation-tasks-for-ca-service-management-17-1-0-1#Post-InstallationTasksforCAServiceManagement17.1.0.1-CAServiceCatalog