When user click on a link on the Access page they sometimes get the "Cannot connect to backend device" error message. We need to know what this means and what to do.
Release: Component: CAPAMX
The "Cannot connect to the backend device." message is generally caused by something preventing connection to the target device. This could be caused by the system being down, a network problem, or something else. You can test on the Config --> Tools page, using ping, traceroute, port scan and resolve name.