What is the meaning of Cannot connect to the backend device

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Article ID: 109474

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction



When user click on a link on the Access page they sometimes get the "Cannot connect to backend device" error message.  We need to know what this means and what to do.

Environment

Release:
Component: CAPAMX

Resolution

The "Cannot connect to the backend device." message is generally caused by something preventing connection to the target device.  This could be caused by the system being down, a network problem, or something else.  You can test on the Config --> Tools page, using ping, traceroute, port scan and resolve name.