What is the meaning of Cannot connect to the backend device

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

When user click on a link on the Access page they sometimes get the "Cannot connect to backend device" error message.  We need to know what this means and what to do.

Environment

Release:
Component: CAPAMX

Resolution

The "Cannot connect to the backend device." message is generally caused by something preventing connection to the target device.  This could be caused by the system being down, a network problem, or something else.  You can test on the Config --> Tools page, using ping, traceroute, port scan and resolve name.