Is it possible to use Active Directory User email address as login credentials in ITCM Explorer ?

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Article ID: 109323

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction



When we try  login to DSM Explorer using the email address as the login name. It throws an error message as
          Error "Login credentials supplied were incorrect".
The user is valid, and is a member of the AD group that has permissions to login to DSM Explorer. 
User name format : [email protected]
Is it possible to use Active Directory User email address as login credentials in ITCM Explorer ?

Environment

ITCM :14.01 
OS :Windows 2012
DB :SQL

 

Resolution

ITCM doesn't support an email login... only username/password.  You can use only AD credentials or local user account. 
@” is a restricted symbol and cannot be used as part of a username (Microsoft restriction) as it denotes the start of the domain name. If you try and login to Windows with a user name that contains “@” it will fail.Same applies to ITCM explorer.