Is it possible to use Active Directory User email address as login credentials in ITCM Explorer ?

Article Id: 109323

Status: Published

Updated On: 22-08-2018 09:51

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

When we try login to DSM Explorer using the email address as the login name. It throws an error message as
Error "Login credentials supplied were incorrect".
The user is valid, and is a member of the AD group that has permissions to login to DSM Explorer.
User name format : [email protected]
Is it possible to use Active Directory User email address as login credentials in ITCM Explorer ?

Environment:

ITCM :14.01
OS :Windows 2012
DB :SQL

Resolution:

ITCM doesn't support an email login... only username/password. You can use only AD credentials or local user account.
@” is a restricted symbol and cannot be used as part of a username (Microsoft restriction) as it denotes the start of the domain name. If you try and login to Windows with a user name that contains “@” it will fail.Same applies to ITCM explorer.