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Is it possible to use Active Directory User email address as login credentials in ITCM Explorer ?
Article ID: 109323
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
When we try login to DSM Explorer using the email address as the login name. It throws an error message as
Error "Login credentials supplied were incorrect".
The user is valid, and is a member of the AD group that has permissions to login to DSM Explorer.
User name format : [email protected]
Is it possible to use Active Directory User email address as login credentials in ITCM Explorer ?
Environment
ITCM :14.01
OS :Windows 2012
DB :SQL
OS :Windows 2012
DB :SQL
Resolution
ITCM doesn't support an email login... only username/password. You can use only AD credentials or local user account.
@” is a restricted symbol and cannot be used as part of a username (Microsoft restriction) as it denotes the start of the domain name. If you try and login to Windows with a user name that contains “@” it will fail.Same applies to ITCM explorer.
@” is a restricted symbol and cannot be used as part of a username (Microsoft restriction) as it denotes the start of the domain name. If you try and login to Windows with a user name that contains “@” it will fail.Same applies to ITCM explorer.
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