CA Spectrum Archive Manager crash and performance issues

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Article ID: 109033

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Updated On:

Products

CA Spectrum

Issue/Introduction

When running CA Spectrum 10.2.2 or 10.2.3 users may notice that the Archive Manager (ArchMgr) process has crashed.  Also, users may see that mysql consumes 100% cpu, and there are delays when displaying events in the Events tab of OneClick.

Cause

ArchMgr and mysql inefficiencies were causing the issues.

Environment

Release: 10.2
Component: SPCAEM

Resolution

This is resolved in CA Spectrum release 10.3 and above with changes to Archive Manager and mysql. 

For CA Spectrum release 10.2.2, CA has released debug patch Spectrum_10.02.02.D403.  This MUST be installed on top of Spectrum_10.02.02.BMP_10.2.202 as there is functionality in the Spectrum_10.02.02.BMP_10.2.201 that D403 needs.  The release notes show:

Symptom: Arch Mgr was crashing when sql  server connection gets lost. 
    Resolution: Added few checks to prevent the crash.
    (DE367814, 01105510)

For CA Spectrum release 10.2.1, CA has released Spectrum_10.02.01.D336a. The release notes show:

    SAP Archive Manager high memory
    (DE298961, 00766236 )

If you need these patches, please open a case with CA Support and request them.