7.80 robot dumping core on HP-UX 11.23 ia64

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Every 20 minutes, the controller goes down for one of HP-UX 11.23 ia64 robot.

Nothing is recorded in the controller.log file, but we see the following recorded in the nimbus.log on this robot:

Aug  1 09:42:11:656 Nimbus: 'controller' stopped (pid=11014) SIG = 9
Aug  1 09:42:11:657 Nimbus: Too many retries used starting 'controller', next start in 1200 seconds

SIG = 9 corresponds to a core dump on HP-UX UNIX systems.

The controller fails to start, then waits 20 minutes and tries again, but continues to fail with core dumps.

Environment

UIM 8.51
robot:  7.80
OS:  HP-UX 11.23 ia64

Cause

Execute permission was removed from the shared libraries installed in the <installPath>/nimsoft/robot/lib directory:

-rw-r--r--   1 root       root         68368 May  4 13:48 libmodule_loader.sl
-rw-r--r--   1 root       root        756000 May  4 13:48 libnim_shared.sl

A shared library with mode 644 on an HP-UX system will cause core dumps.

Resolution

Change permissions of the shared libraries used by the controller probe and add execute permission:

cd <installPath>/nimsoft/robot/lib
chmod 744 *.sl