Attachment download fails if its name contains circular brackets

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Article ID: 108985

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

A user is able to attach a document which contains circular brackets in its name to a Change Order through Restful web services, but the same attachment is not able to be downloaded through the CA SDM UI.

The following error is displayed:

Download Failed - AHD11016: Failed to download the file 'sam(ple)text.txt' (file does not exist)
                 

Environment

CA Service Desk Manager 17.1 RU1
All Supported Operating Systems

Resolution

Please open a CA Support case and request the solution to Defect DE42674