Attachment download fails if its name contains circular brackets
Article ID: 108985
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
A user is able to attach a document which contains circular brackets in its name to a Change Order through Restful web services, but the same attachment is not able to be downloaded through the CA SDM UI.
The following error is displayed:
Download Failed - AHD11016: Failed to download the file 'sam(ple)text.txt' (file does not exist)
CA Service Desk Manager 17.1 RU1 All Supported Operating Systems
Please open a CA Support case and request the solution to Defect DE42674