Why am I not getting any resource in the Resource Manager filter, in the new UX, under Staffing > Requests?

Article Id: 108966
Status: Published
Updated On: 01-08-2018 08:44
Products:
CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM
Issue/Introduction:



Why am I not getting any resource in the Resource Manager filter, in the new UX, under Staffing > Requests?

Environment:

Release:
Component: PPMRSM

Resolution:

This filter will not display all resources in the system but only those that are already set as Resource Manager. You can try the following:

  1. Make sure that no filters are applied in the section. A list of requests should appear. 
  2. Open any request. 
  3. In the right hand side of the screen, check the "Resource Manager" field. Does it have a value? If it does not, please fill it with any that gets offered. 
  4. Close the request, then try to filter for that specific Resource Manager. 
  5. Resource should now appear.