Why am I not getting any resource in the Resource Manager filter, in the new UX, under Staffing > Requests?

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Article ID: 108966

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction



Why am I not getting any resource in the Resource Manager filter, in the new UX, under Staffing > Requests?

Environment

Release:
Component: PPMRSM

Resolution

This filter will not display all resources in the system but only those that are already set as Resource Manager. You can try the following:
  1. Make sure that no filters are applied in the section. A list of requests should appear. 
  2. Open any request. 
  3. In the right hand side of the screen, check the "Resource Manager" field. Does it have a value? If it does not, please fill it with any that gets offered. 
  4. Close the request, then try to filter for that specific Resource Manager. 
  5. Resource should now appear.