ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Blank page or error 401/501 after logging in to Clarity when home page is corrupt
Article ID: 108963
Clarity PPM On PremiseClarity PPM SaaS
You are having difficulty logging into the Clarity Application. You may see a blank page / white screen after login or see several different errors including the below.
Error 501 - Not Implemented. The server does not support the requested feature. Contact your system administrator.' Error while accessing the 'General' Page of Clarity.
[EN - ERROR][en - Unable to process request - Server or Network error] [en - Close] (This one may be noticed when using Single Sign On (SSO)
The page loads indefinitely
Blank Page after login
Screenshots below of a couple of errors you may see:
This may only impact one or some users, where most of your users are able to sign into Clarity and use the application. You may be able to see your normal landing page for a few seconds (typically the General page) but then the pop-up is shown with the above error message.
This can happen if your current homepage is no longer is valid or is corrupt