Blank page or error 401/501 after logging in to Clarity when home page is corrupt
Article ID: 108963
Clarity PPM On PremiseClarity PPM SaaSSTARTER PACK-CLARITY PPM
You (or one of your users) are having difficulty logging into the Clarity Application. You may see a blank page after login or see several different errors including the below.
Error 501 - Not Implemented. The server does not support the requested feature. Contact your system administrator.' Error while accessing the 'General' Page of Clarity.
[EN - ERROR][en - Unable to process request - Server or Network error] [en - Close] (This one may be noticed when using Single Sign On (SSO)
The page loads indefinitely
Blank Page after login
See screenshots below of a couple of errors you may see:
This may only impact one or some users, where most of your users are able to sign into Clarity and use the application. You may be able to see your normal landing page for a few seconds (typically the General page) but then the pop-up is shown with the above error message.
This can happen if your current homepage is no longer is valid or is corrupt
All Supported Releases
Clarity SaaS/GCP and On Premise
(Recommended) Reset the user's home page to the default
As an Admin, go to Administration->Organization and Access->Resources
Filter for the user with the issue
Click on the link to the user to access the Properties tab
Click the "Reset Home Page" Button
Use the 'Save and Return' button to save the change
Login to Clarity with another user who is able to log in
You will be redirected to the General Home Page (Home > Personal > General)