Under Windows 10 the 10.7 Standalone Agent installer does not show any options to install

Article Id: 108960

Status: Published

Updated On: 19-06-2019 20:08

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

Under Windows 10 the CA APM 10.7 Standalone Agent installer does not show any options to install.
The window for "Select the monitoring options to install" is never presented and after the "Target installation directory" window the installer goes direct to the window for the "Introscope Enterprise Manager" settings.
Using either 10.7 GA or SP1 executables shows the same problem:
IntroscopeStandaloneAgentPP10.7.0.45windows.exe
IntroscopeStandaloneAgentPP10.7.0.90windows.exe

Using "Run as administrator" on the .exe or setting the .exe Compatibility to Windows 7 also does not help.
Using the same installer on other Windows 2012/Windows 2008 systems which have same version of Java ("1.8.0_181") installed as Windows 10 does not show the problem.

Cause:

Appears to be similar root cause as other Windows 10 installer/InstallAnywhere incompatibility problems e.g.

Introscope Workstation will not install on Windows 10

Environment:

Windows 10, APM 10.7 Standalone Agent installer.

Resolution:

Use LAX_VM option with Java 1.8 u45 or earlier version to resolve the problem e.g.
IntroscopeStandaloneAgentPP10.7.0.90windows.exe LAX_VM "C:\Program Files\Java\jre1.8.0_45\bin\java.exe"